We provide custom-matched virtual support specialists for business leaders who need flexible, specialized help without the hiring headaches.
A Smarter Model of Virtual Support
Specialized Expertise
Our specialists possess functional mastery in their area—Strategic Admin, Client Experience, Email Marketing, Social Media, or Tech & Systems. They operate with autonomy, anticipate needs, and deliver proactive results.Not Generalists
You benefit from deep, focused expertise in the exact functional area you need support, ensuring proactive, high-quality results from day one.
Custom-Matched to You
We hand-select specialists based on your actual needs - we don't just pull from a roster like other VA agencies.Zero-risk matching: You only pay if you find the right fit.
Skip The Search
We use our proprietary Custom-Matching process to align you with a virtual support specialist who fits your needs and working style. Upon selection, we’ll also run a background check.
No Rigid Retainers
Business needs fluctuate. Our model reflects that reality. Purchase hour blocks valid for 60 days—use them as needed without monthly quotas. Scale up, pause, or adjust without the overhead of another FTE.No Minimum Commitments
Our model eliminates the bottlenecks and financial waste of rigid subscriptions, ensuring your support is lean and aligned with your actual demand.
Why The VA Industry Is Broken
After placing hundreds of virtual professionals over nearly a decade, we’ve seen the same three failures sink VA relationships:
- Mismatched capabilities. Agencies assign generalists, or whoever’s available, not specialists matched to your specific needs.
- Lack of operating systems. You’re expected to manage and direct every task instead of working with someone who can think independently.
- Wrong autonomy expectations. You need a strategic partner who anticipates problems. They send you someone who waits for instructions.
The traditional VA model wasn’t built for corporate leaders or established business owners. We built a better one.
Traditional VA Agencies vs. Imperative Concierge
Most agencies operate on an outdated model. We built something better.
| Feature | Traditional VA Agencies | Imperative Concierge Services |
|---|---|---|
| Matching Process | Assign whoever’s available from a roster | Custom-match specialists to your specific needs |
| Expertise Level | Generalists who do a little of everything | Deep expertise in one functional area |
| Pricing Model | Rigid monthly retainers w/ minimum commitments | Flexible 60-day hour blocks with no monthly quotas |
| Working Style | Task executors who wait for instructions | Strategic partners who operate with autonomy |
| Ongoing Support | You manage the relationship alone | Concierge-level support throughout the engagement |
| Risk | Pay upfront regardless of fit | Zero-risk matching: only pay if it’s the right fit |
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How Imperative Concierge Works
You’re busy enough, so allow us to handle most of the heavy lifting with our efficient matching process.
We reduce the time it takes to hire high-quality virtual professionals and eliminate the risk of a bad match.
What Clients Are Saying
I love working with Imperative Concierge Services! This is my first time hiring for virtual help and the processes and tracking systems in place makes it SO much easier for budding entrepreneurs like myself. I also am learning how to hire and work with different personalities, so I also LOVE that I get to work with different assistants to get used to having help. I’m still using the services as I transition to finding my own personal/tech assistant. Tiffany is GREAT! I recommend her for high-level entrepreneurs that are new to hiring a virtual assistant and want to work with someone who works quickly and responds in a timely manner.
I love my VA’s and have doubled my business because of them, reduced my stress and have created better life balance. I love that we are three hours apart, because when I hit the desk in AM on the west coast, the tasks are done.
From the start, Imperative Concierge Services was great at finding the right candidates that potentially matched our needs. When we selected the candidates, the transition was seamless. I am more than pleased with our virtual assistants. They are eager, hard-working, and reliable. To our company, they are not virtual, but an extension of The Leadership Program. They have buy-in and contribute to our mission daily and long term.
Meet Our Founder
Why I Built a Better Model
My background in healthcare quality improvement taught me that efficiency isn’t about doing more tasks—it’s about having the right person in the right role.
Since founding Imperative Concierge in 2015, I’ve placed hundreds of virtual professionals and identified exactly why most VA relationships fail: the traditional model assigns generalists from rosters with rigid retainers and zero accountability for fit.
I built something different. A custom-matching process that prioritizes expertise, autonomy, and flexibility. No rosters. No retainers. No risk.
The result? Virtual support that actually works the way you need it to.
— Jessica Thomas, Founder
Chief Delegation Officer
Meet Our Founder
Why I Built a Better Model
My background in healthcare quality improvement taught me that efficiency isn’t about doing more tasks—it’s about having the right person in the right role.
Since founding Imperative Concierge in 2015, I’ve placed hundreds of virtual professionals and identified exactly why most VA relationships fail: the traditional model assigns generalists from rosters with rigid retainers and zero accountability for fit.
I built something different. A custom-matching process that prioritizes expertise, autonomy, and flexibility. No rosters. No retainers. No risk.
The result? Virtual support that actually works the way you need it to.
— Jessica Thomas, Founder
Chief Delegation Officer
What You Can Delegate
- Complex calendar management and executive scheduling
- Executive correspondence and communication management
- Process documentation and standard operating procedures
- Vendor coordination and relationship management
- Project tracking and business operations support
Click here to learn more about our Strategic Administrative Services
- Client onboarding systems and workflows
- Ongoing relationship management and touchpoint coordination
- Service delivery coordination and quality assurance
- Feedback loops and satisfaction monitoring
- Retention initiatives and white-glove support experiences
Click here to learn more about our Client Management Services
- Campaign development and strategic planning
- List segmentation and audience targeting
- Automation sequences and funnel setup
- Performance analytics and optimization
- Newsletter management and content coordination
- Strategic content planning and editorial calendars
- Community management and engagement
- Brand voice consistency across platforms
- Engagement analytics and performance tracking
- Platform-specific strategy and DM management
- CRM implementation and optimization
- Automation setup and workflow design
- Integration management across your tech stack
- Process systemization and efficiency improvements
- Technical troubleshooting and vendor coordination
The Investment and Next Steps.Getting Started.
Ready to Find Your Match?
We offer flexible time blocks with no monthly retainers and no minimum commitments. Hours are valid for 60 days, giving you complete control over when and how you use your support.
Not sure where to start? Download our Strategic Virtual Support Playbook to learn the investment and see exactly how our model works.